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We are excited about your journey in the VideoText Interactive Family!
- If you are purchasing Module A of the Algebra or Geometry Course, be sure to register your product to guarantee access to our Live Instructor Help-Line.
- If you purchased any of our online programs, please allow 24 hours for online activation and notification. These programs do not require you to register your product for access to the Help-Line.
As always, feel free to contact our office at 1-800-ALGEBRA, ext. 103 or ext.107 for any questions or concerns you may have.
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Return Policy:
- Module A – 30-day Full Moneyback Guarantee: When a customer purchases a Module A directly from VideoText Interactive (VTI), that customer may return the complete module A for a full refund, if returned within 30 days of the initial purchase. Additionally, VTI will pay for the return shipping of the module A, under the following conditions and procedures: The customer must contact VTI’s Customer Service Department, indicating that they wish to return Module A. The customer may reach us either by email at customercare@videotext.com or by phone at 800-254-3272 ext. 103. VTI will issue a Return Material Authorization (RMA) number to the customer. VTI will arrange for the return of the module A, at VTI’s expense, by mailing a UPS call-tag to the customer. The customer must write the RMA number on the UPS call-tag and drop the package off at an authorized UPS store. When the Module A is received in our warehouse, the module will be examined to confirm receipt of the binder, all three DVDs or VHS videotapes, and the five Module A booklets. The customer will be charged for any missing materials.
- All Other VideoText Complete Modules – 30-day Money-Back Guarantee (with a 25% restocking charge): When a customer purchases any of the modules B,C,D,E, or F, directly from VTI, that customer may return those modules for a partial refund, if returned within 30 days of the initial purchase. That refund will be authorized under the following conditions and procedures: The customer must contact VTI’s Customer Service Department, indicating that they wish to return those modules. The customer may reach us either by email at customercare@videotext.com or by phone at 800-254-3272 ext. 103. VTI will issue a Return Material Authorization (RMA) number to the customer. At the customer’s expense, the materials must be shipped back to VTI, via UPS, in the original packaging or, if not available, otherwise securely packaged and insured. The RMA number must be clearly marked on the outside of the package. Packages returned to VTI without the RMA number may be refused and returned to sender. When those modules are received in our warehouse, they will be examined to confirm receipt and the condition of all binders, all DVDs or VHS videotapes, and all booklets. The customer will be charged for any materials that are missing, or deemed not suitable for resale. For those materials considered acceptable, a 25% restocking fee will be deducted from the original purchase amount. Shipping charges will not be refunded. Note: If booklets and discs are undamaged and still in the original shrink-wrap, the restocking fee will be reduced to 15%.
- All Other VideoText Materials: Materials other than full modules (i.e. binders, discs, tapes, booklets) are not refundable.
