Our Guarantee

PrintModule A – 30-day Full Moneyback Guarantee When a customer purchases a Module A directly from VideoText Interactive (VTI), that customer may return the complete module A for a full refund, if returned within 30 days of the initial purchase. Additionally, VTI will pay for the return shipping of the module A, under the following conditions and procedures:

  1. The customer must contact VTI’s Customer Service Department, indicating that they wish to return Module A. The customer may reach us either by email at customercare@videotext.com or by phone at 800-254-3272 ext. 103.
  2. VTI will issue a Return Material Authorization (RMA) number to the customer.
  3. VTI will arrange for the return of the module A, at VTI’s expense, by mailing a UPS call-tag to the customer.
  4. The customer must write the RMA number on the UPS call-tag and drop the package off at an authorized UPS store.

When the Module A is received in our warehouse, the module will be examined to confirm receipt of the binder, all three VHS videotapes or DVD’s, and the five Module A booklets. The customer will be charged for any missing materials. All Other VideoText Complete Modules – 30-day
Money-Back Guarantee (with restocking charge)When a customer purchases any of the modules B,C,D,E, or F, directly from VTI, that customer may return those modules for a partial refund, if returned within 30 days of the initial purchase. That refund will be authorized under the following conditions and procedures:

  1. The customer must contact VTI’s Customer Service Department, indicating that they wish to return those modules. The customer may reach us either by email at customercare@videotext.com or by phone at 800-254-3272 ext. 103.
  2. VTI will issue a Return Material Authorization (RMA) number to the customer.
  3. At the customer’s expense, the materials must be shipped back via UPS, to VTI in the original packaging or, if not available, securely packaged and insured.
  4. The RMA number must be clearly marked on the outside of the package. Packages returned to VTI without the RMA number may be refused and returned to sender.
  5. When those modules are received in our warehouse, they will be examined to confirm receipt and the condition of all binders, all VHS videotapes or DVD’s, and all booklets. The customer will be charged for any materials that are missing, or deemed not suitable for resale. For those materials considered acceptable, a 25% restocking fee will be deducted from the original purchase amount. Shipping charges will not be refunded.

All Other VideoText Materials
Materials other than full modules (i.e. binders, tapes, booklets) are not refundable.